It's our business to provide a great customer service experience.  As such, the protection of the personal information of all of our customers is paramount to achieving this.

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We collect personal information from our customers in the regular course of doing business. Below we have provided answers to some of your most frequently asked questions to let you know exactly how we're protecting the information you entrust to us.

 

What personal information do we collect about you?

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• Name

• Address

• Phone Number

• Email Address

• Purchase history

• Product/service preferences

• Customer satisfaction info

• Opinions about products and services

 

When you visit our web site, we also collect:

 

• information about your computer, including your IP address, the type of operating system and browser you use, and your computer's location

• what pages you visit on our site and what links you click on

• what other sites you've visited recently

 

How do we use this information?

The main reasons we collect personal information from you are:

 

• Because it may be useful in the future

• Complaints

• Customer relationship management

• Customer service

• Marketing

• Orders

• To complete a sale/transaction

• Warranties

 

If it's a necessary part of any of these transactions, we may disclose your information to another company. For example, when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.

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Use of Personal Information for Secondary Reasons

We also may use your personal information for other, secondary reasons, including:

 

To complete a sale/transaction

• Name

• Address

• Phone Number

• Email Address

 

Marketing

• Name

• Address

• Phone Number

• Email Address

• Purchase history

• Product/service preferences

• Customer satisfaction info

• Opinions about products and services

 

Customer service

• Customer satisfaction info

• Opinions about products and services

 

Customer relationship management

• Name

• Address

• Phone Number

• Email Address

• Purchase history

• Product/service preferences

• Customer satisfaction info

• Opinions about products and services

 

Warranties

• Purchase history

• Product/service preferences

 

Orders

• Name

• Address

• Phone Number

• Email Address

• Purchase history

• Product/service preferences

 

Complaints

• Customer satisfaction info

• Opinions about products and services

 

Because it may be useful in the future

• Name

• Address

• Phone Number

• Email Address

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Sharing of Personal Information with Third Parties

Sometimes, we also share your personal information with other companies, including:

 

• Partner

• Supplier

 

We will also disclose your personal information if we are required by law to do so.

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How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.

If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called "opting out". By opting out, you can tell us not to collect the information and/or not to share it with other companies.

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How do I opt out?

Describe exactly what a customer has to do to opt out. Give concrete examples. For e.g.:

When you fill out a warranty card, you provide us with information about your preferences and opinions. At the bottom of the card, there are boxes you can check off if you do not want that information to be used for marketing purposes or to be shared with other companies.

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How do I get more information?

Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:

Name: Neil Ireland/Director of Solution Services
Address: 16 Silver Pond Drive
Phone: 647-926-2673
Email: neil@airworxwireless.com