Help Desk Technical Support

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AirWorx Wireless provides a single point of contact to all accounts, recording all incidents and service requests in our dedicated ticketing service.  The service desk team will manage each incident or service request from initial recording to closure and will escalate as necessary.

 

• Technical support

• Remote diagnosis and resolution via secure remote dial-in facilities

• Logging and processing of service requests including installation

• (hardware and software), moves, additions and configuration changes

• Arrangement of on-site visits

• Warranty management, hardware support and equipment returns

 

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Hardware Advanced Replacement

 

Advanced replacement provides you with guaranteed next business day replacement of your hardware should it fail and is included as part of various ServiceWorx packages.  For outage critical customers, this feature is insurance against costly network down time. 

 

Engineering Onsite Support

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Onsite support comes as either pay as you go labour pack or unlimited pack, dependant on your needs.  The engineering time can be used for any onsite engineering requirements related to your wireless network, providing guaranteed next business working day response, but we strive to achieve same business working day response.

 

 

Customized Support Packages to Suit Customer Specific Needs

 

Check which package is most suitable for your needs.  We can

perform specific needs assessments to taylor packages to your

business needs.